All our parcels need to be signed for so someone will need to be in to receive them.

UK Delivery

3-5 working days (Signed for)


International Delivery

6-10 working days


10+ working days


*Additional local import duties may be applicable. 

Please note:
If we are out of stock of a particular item, we will let you know and give you an anticipated delivery date. We will only charge you postage once - even if we send you more than one parcel.
We do try our best to meet the delivery timescales that we quote, but occasionally a parcel can be late due to reasons that are out of our control.

Returns & Exchanges

We understand choosing the right size or product for a child with additional needs can be tricky. Children and wheelchairs come in all sorts of different shapes and sizes so we appreciate getting the right size or product first time may not always be achievable, because of this we will always try to be as reasonable and flexible as possible. 

Click here to download the Returns Form (90KB PDF)

We are happy to refund or exchange any product returned within 30 days of purchase, as long as it is returned in its original state, unused and in original packaging. Proof of purchase is required.
You will have to pay for return postage yourself, however, we will happily post out to you a different size or style at no extra cost. If the return is due to a mistake on our part then we will pay for the return.
We will refund the price difference between your item and a cheaper one, or we will require an extra payment to match the price of a more expensive one.
You have up to 3 months to exchange an item.
If you need to send the package back for an exchange or refund
  1. Fill in the returns form to tell us what you need
  2. Return the form with the goods in the post
  3. Use pre-addressed label provided